Here you’ll find legal information and resources for using the Renterii platform. If you are an active lender or business, you can view documents you have accepted for insurance coverage by going to renterii.com/insurance.
Last updated June 27, 2022
By signing up for a Renterii Account (as defined in Section 2) or by using any Renterii Service (defined in Section 1), you are agreeing to be bound by the following terms and conditions (the “Terms of Service”).
As used in these Terms of Service:,
“Account” has the meaning described in Section 2;
“Application” means the piece of software created by Renterii Inc. to facilitate online peer-to-peer rentals from a mobile device;.
“Billing Information” has the meaning described in Section 2;
“Booking Deposit” has the meaning described in Section 7;
“Booking Fees” has the meaning described in Section 7;
“Chargeback” or “credit Chargeback” has the meaning described in Section 7;
“Contribution” has the meaning described in Section 3;
“Damage Deposit” has the meaning described in Section 7;
“including” and “includes” mean including and includes without limiting the generality of the foregoing;
“Items” has the meaning described in Section 1;
“Late Fees” has the meaning described in Section 7;
“Lender” has the meaning described in Section 1;
“Listings” has the meaning described in Section 3;
“Payment Information” has the meaning described in Section 2;
“Payment Processes” has the meaning described in Section 2;
“Personal Information” has the meaning described in Section 2;
“Renter” has the meaning defined and described in general in Section 1, including any new features which may be added to the current Services in the future;
“Services” has the meaning described in Section 2;
“Payment Issues” has the meaning described in Section 7;
“Transactions Fees” has the meaning described in Section 7;
“User”, whether used singular or plural, and whether capitalized or not, means End Users who use either the Application, Website or Services;
“we”, “us” and “Renterii” means Renterii Inc., a Canadian corporation, with offices located at 441-100 Innovation Dr, Winnipeg, MB R3T 6G2, Canada
Any new features or tools which are added to the current Services shall be also subject to the Terms of Service. Renterii reserves the right to update and change these Terms of Services without notice to its Users. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you and if you do not accept such amendments, you must cease using the Services.
1 Renterii Services
The Application is a piece of software created to facilitate online peer-to-peer rentals from a mobile device. – and customized for Apple and other branded mobile devices. The Application provides the following Services that allow you to
Rent out household items, residential spaces, and other goods that do not conflict with these Terms of Service (“Item(s)”) to other uUsers. Users who seek to rent out Items ( “Lender(s)”) can create and publish on the Application a Listing in respect of the Item(s). A “Listing” is a post created by a User on the Application used to advertise their Items for the purpose of rental transactions. A listing may include, pricing (minimum rate, hourly, daily, weekly, monthly, event), pictures, description, availability type (quick check, manual, system), pickup location, delivery from location, as well as any rules or instructions. Specific requirements for Listings for the rental of residential spaces for short term can be found in these Term’s SHORT-TERM RESIDENTIAL SPACE RENTALS provision.
Directly book an Item. Users seeking to rent an item from a Lender (“Renter(s)”) can make requests to book the Items in accordance with the terms set by the Lender in a Listing. When booking an Item, a Renter shall and include the requested rental start date and rental completion date” and pay the applicable fees (set out in these Term’s). FEES AND PAYMENT TERMS, including the rental fee charged by the Lender (“Rental Fee”). Once confirmed by the Lender, the application will notify the Renter that the item has been successful booked and a Booking is created ;
Deliver the Use of an Item. On the rental start date, Lenders and Renters are required to be at the agreed-upon location to deliver the Item to the Renter. Renter(s) will be liable to cover the costs of damage or replacement of any damages or loss of the Item during the Booking, as well as any damages associated with failing to return the item on time. Upon return to the Lender at the agreed-upon location, the Lender will inspect the Iitem to ensure it is in the same condition that it was in when it was delivered to the Renter;.
Offer Item Rental Insurance through our National Insurer. Renterii offers insurance through a third-party insurer that covers eligible Items of Lenders located in eligible jurisdictions. The details of the insurance policy are located at Renterii.com/insurance.The cost of the insurance coverage may be included in the standard rental fee. IF THE LENDER OPTS OUT OF THE INSURANCE COVERAGE OR THE RENTAL IS NOT COVERED BY INSURANCE BASED ON THE LOCATION OF THE BOOKING OR CATEGORY OF THE ITEM(S), THE LENDER AGREES THAT RENTERII SHALL HAVE NO LIABILITY TO THE LENDER IN THE EVENT OF ANY DAMAGE, LOSS, OR THEFT TO AN ITEM RENTED THROUGH THE APPLICATION. In the event of any inconsistency between these Terms and the Insurance Policy, the terms of the Insurance Policy will prevail solely to the extent of any inconsistency. And;
Offer Rental Agreements. Once a Lender has accepted a request to book an Item from a Renter and the Booking is confirmed, the Lender and Renter will be required to execute a Rental Agreement in respect of the Booking. These Terms shall form part of the Rental Agreement.
In order to use Services as a Lender or Renter, you must register for a Renterii account (“Account”) by providing your full legal name, current address, phone number, a valid email address, and any other information indicated as required. You agree to (a) provide accurate, current, and complete information as may be prompted by any registration forms (“Registration Data”); (b) maintain the security of your password, and (c) maintain and promptly update the Registration Data as necessary to ensure it is up to date. Renterii may reject your application for an Account, or cancel an existing Account, for any reason, in our sole discretion.
Renterii makes the Services available in certain cities, as stated on our Application (“Eligible Locations”). In order to register for an Account, you must be located in an Eligible Location and you must be the older of: (i) 18 years, or (ii) at least the age of majority in the jurisdiction where you reside and from which you use the Services to open an Account. Renterii reserves the right to amend its eligibility criteria at any time.
2.3 Personal Information
2.4 Organization Accounts
If you register for an Account or use the Services on behalf of any organization, entity, or third party, you hereby represent and warrant that you have the authority to bind such entity and agree to these Terms on behalf of such entity.
2.5 Billing Information
Registered users are required to provide valid credit card information, direct deposit information, or other acceptable payment information to register (collectively known as “Billing Information” and “Payout information”), which will be provided to Renterii’s third-party payment processor (“Payment Processor”) and used for payment of fees and payouts under these Terms and remittance of payment for transactions. Users shall promptly advise Renterii if their Billing Information changes due to loss, theft, cancellation, expiry, or otherwise, and users shall be liable for any failure to pay fees caused by out-of-date Billing Information.
2.6 Email Communications
You acknowledge, expressly consent and agree that Renterii will use the email address you provide on opening an Account or as updated by you from time to time as the primary method for communication with you. You must monitor the primary Account email address you provide to Renterii and your primary Account email address must be capable of both sending and receiving messages. Your email communications with Renterii can only be authenticated if they come from your primary Account email address.
2.7 Marketing Communications
You expressly consent and agree that Renterii may send you marketing communications by email, mail, or other means and provide such consent in compliance with applicable law. As part of our policy to provide you total privacy, we provide you the option of opting out from receiving marketing communications from Renterii.
2.8 Password Obligations
You are responsible for keeping your password secure. Renterii cannot and will not be liable for any loss or damage from your failure to maintain the security of your Account and password.
2.9 Account Operations and Responsibility
You acknowledge that you are responsible for the creation and operation of your Account and all Listings created by you. You are responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your Account (“Materials”).
2.10 Account Ownership
In the event of a dispute regarding Account ownership, we reserve the right to request documentation to determine or confirm Account ownership. Documentation may include, but is not limited to, a scanned copy of your business license, government issued photo ID, the last four digits of the credit card on file, your status as an employee of an entity, etc.
USER-GENERATED LISTINGS AND CONTENT
3.1 Contribution Warranties and Representations
The Application may invite you to create public-facing Listings ,contact other users and may provide you with the opportunity to post content and materials use in the Application, including but not limited to text, Item descriptions, video, audio, photographs, graphics, comments, suggestions, personal information or other materials (collectively, “Contributions”). Contributions may be viewable by other users of the Application and through third-party websites or applications. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:
Your Contributions are not false, inaccurate, or misleading.
Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, or otherwise objectionable (as determined by us).
Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
Your Contributions do not violate any applicable law, regulation, or rule.
Your Contributions do not violate the privacy or publicity rights of any third party.
Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.
Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
3.2 Contribution License
By posting your Contributions to any part of the Application or making Contributions accessible to the Application by linking your account from the Application to any of your social networking accounts, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions. The use and distribution may occur in any media format and through any media channel.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area in the Application. You are solely responsible for your Contributions to the Application and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations in the Application; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.
3.3 Prohibited Content
The following list of items may not be posted on the Application for the purpose of a Listing or for any other transactional purpose in any form including but not limited to photographs and videos:
Motorized vehicles i;
Including but not limited to cars, motorized scooters;
Solicitation of services;
Including but not limited to pornography, nude photos, videos, or erotic products;
Baby iItems deemed unsafe by Health Canada
including but not limited to baby nests, baby walkers, car seats and booster seats manufactured prior to January 2012, traditional drop-side cribs, inclined sleepers;
Blood, bodily fluids, body parts;
Cannabis and cannabis-based products;
including but not limited to the distribution of copyrighted material;;
Digital items or accounts
including but not limited to Netflix accounts, gamming accounts, digital copies of movies, digital applications that are subscription or licenced based;
Government-issued IDs, badges, uniforms, and licenses;
High-powered laser pointers;
Identity documents, personal information, mailing lists;
Unauthorized wildlife products;
including but not limited to bear traps, moss ball products;
Offensive and obscene material;
Items that have been recalled;
4.1 General Liability
You expressly understand and agree that, to the extent permitted by applicable laws, Renterii shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the Service.
4.2 Moveable Property
Renterii takes no accountability and responsibility in case of THE RENTER OF ANOTHER PERSON’S MOVABLE PROPERTY, DOES NOT ADHERE TO THE FOLLOWING TERMS OF SERVICE (TOS). SHOULD THESE TERMS NOT BE RESPECTED, THE RENTER WILL BE HELD RESPONSIBLE FOR THE COSTS ASSOCIATED WITH THE LOSS OR DAMAGE TO THE RENTED MOVABLE PROPERTY. YOU, AS THE RENTER, WILL BE RESPONSIBLE FOR THE COSTS ASSOCIATED WITH THE LOSS OR DAMAGE TO THE RENTED MOVABLE PROPERTY IF THE LOSS OR DAMAGE WAS CAUSED BY: 1. CORROSION, RUST, RODENTS, INSECTS, VERMIN, DAMPNESS OF ATMOSPHERE, STAINING OR FREEZING 2. ARTIFICIALLY GENERATED ELECTRICAL CURRENTS TO ELECTRICAL APPLIANCES OR DEVICES (INCLUDING WIRING); 3. ATTEMPTING TO FIX, ADJUST OR SERVICE THE RENTED MOVABLE PROPERTY DEEMED TO BE DAMAGED; 4.NEGLECT TO USE ALL REASONABLE MEANS TO SAVE AND PRESERVE THE RENTED MOVABLE PROPERTY AT AND AFTER ANY DISASTER, OR WHEN YOU HAVE NOTICE OF AN IMPENDING DISASTER; 5. A CRIMINAL OR WILLFUL ACT OR OMISSION; 6. ANY ACT COMMITTED OR CONSPIRED TO COMMIT WITH THE INTENT TO CAUSE LOSS OR DAMAGE TO THE RENTED MOVABLE PROPERTY; 7. ANY ACTUAL OR ALLEGED SPILL, DISCHARGE, EMISSION, DISPERSAL, SEEPAGE, LEAKAGE, MIGRATION, RELEASE, OR ESCAPE OF POLLUTANTS 8. SEIZURE OR CONFISCATION FOR BREACH OF ANY LAW OR BY ORDER OF ANY PUBLIC AUTHORITY.
4.3 Opting Out of Insurance
Renterii takes no accountability and responsibility in case of THE LENDER OPTING OUT OF THE INSURANCE COVERAGE OR THE RENTAL IS NOT COVERED BY INSURANCE BASED ON THE LOCATION OF THE BOOKING OR CATEGORY OF ITEM (E.G. EXCLUDED ITEMS), LENDER AGREES THAT RENTERII SHALL HAVE NO LIABILITY TO LENDER IN THE EVENT OF ANY DAMAGE, LOSS, OR THEFT TO AN ITEM RENTED THROUGH THE APPLICATION. In the event of any inconsistency between these Terms and the Insurance Policy, the terms of the Insurance Policy will prevail solely to the extent of any inconsistency.
4.4 Actions of Third Parties
Renterii takes no accountability and responsibility in case of any actions by another user, individual, business, association, entity, or group that may physically, financially, verbally, digitally harm or distress you in any way during your interaction with the Renterii Application. We use commercially reasonable efforts to provide an honest, safe, and trustworthy community but cannot be responsible for the actions of third parties.
4.5 Damage and Theft
Renterii takes no accountability and responsibility in case of Damage and Theft. Unless expressly indicated otherwise, Renterii will not be responsible for any damages, theft, or destruction of items booked through the Application, and any losses arising from the use of the Application will not be compensated or reimbursed by Renterii.
4.6 Accuracy of Users and Listings
Renterii takes no accountability and responsibility in case of Accuracy of Users and Listings. We have no control over the conduct of our Users or the truth or accuracy of the information that Users post on Renterii. We cannot guarantee the true identity of any individual. You are responsible for determining the identity and suitability of any person or entity you may contact through the Application. We do not endorse any persons who use or register for our Services. However,Renterii reserves the right (but is not obligated to) to verify the identity of Users as well as the availability and fitness of Items listed for rent by Lenders. RENTERII IS NOT RESPONSIBLE FOR ANY FALSE OR MISLEADING INFORMATION ON THE WEBSITE OR APPLICATION AND WILL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER RESULTING FROM YOUR USE OF THE APPLICATION OR INFORMATION PROVIDED ON THE APPLICATION.
Renterii takes no accountability and responsibility in case of injury resulting from the use of any item rented through the Application. USE OF ANY ITEMS RENTED THROUGH THE APPLICATION IS SOLELY AT YOUR OWN RISK. USERS ARE SOLELY RESPONSIBLE FOR ENSURING THAT THEY HAVE ADEQUATE KNOW-HOW, TRAINING, SKILLS, AND ABILITIES TO USE ANY ITEM, INCLUDING OBTAINING AND REVIEWING MANUFACTURER INSTRUCTIONS AND SAFE HANDLING GUIDES.RENTERII WILL NOT BE LIABLE FOR ANY INJURIES, LOSSES, DAMAGES (INCLUDING DAMAGES TO INDIVIDUALS OR PERSONAL PROPERTY OR DEATH) ARISING FROM THE USE OF ANY ITEM.
Renterii takes no accountability and responsibility in case of ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, ANY DAMAGES THAT RESULT FROM (A) YOUR USE OF OR YOUR INABILITY TO USE THE RENTERII WEBSITE, APP OR THE SERVICES, (B) THE COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS, GOODS, ACCOMMODATIONS, DATA, INFORMATION OR SERVICES, (C) ERRORS, MISTAKES, OR INACCURACIES IN ANY INFORMATION AVAILABLE ON THE WEBSITE OR APPLICATION, (D) PERSONAL INJURY OR PROPERTY DAMAGE OF ANY KIND WHATSOEVER ARISING FROM OR RELATING TO YOUR USE OF THE SERVICES, OR ANY PRODUCTS, GOODS, ACCOMMODATIONS RENTED, OR ANY BUGS, VIRUSES OR OTHER FILES OR DATA THAT MAY BE HARMFUL TO COMPUTER OR COMMUNICATION EQUIPMENT OR DATA THAT MAY HAVE BEEN TRANSMITTED TO OR THROUGH THE RENTERII WEBSITE, OR (E) ANY DEALINGS OR TRANSACTIONS BETWEEN YOU AND ANY PERSONS OR USERS TO WHOM YOU SEND OR TRANSMIT ANY CONTENT USING THE SERVICES, INCLUDING WITHOUT LIMITATION ANY PRODUCTS, GOODS, SERVICES OR ACCOMMODATIONS OFFERED BY YOU TO SUCH PERSONS. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN,RENTERII’S LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) FIVE HUNDRED CANADIAN DOLLARS ($500) OR (B) AMOUNTS YOU’VE PAID IN THE 6 MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM (IF ANY). THE FOREGOING LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, AS SUCH, TO THE EXTENT SUCH EXCLUSIONS OR LIMITATIONS ARE SPECIFICALLY PROHIBITED BY LAW, SOME OF THE EXCLUSIONS OR LIMITATIONS SET FORTH BELOW MAY NOT APPLY TO YOU.
4.9 Renter Liability
Renter will be liable for any additional costs incurred by the Renter while using the Item, including but not limited to those communicated to Renter at the time of the Booking. RENTERS REMAIN SOLELY LIABLE FOR ANY DAMAGE, LOSS, OR THEFT TO THE ITEM DURING THE BOOKING, INCLUDING PAY FOR ANY REPAIRS OR REPLACEMENT COSTS. RENTER AGREES TO INDEMNIFY AND HOLD HARMLESS RENTERII AND THE POSTER OR LENDER FOR ANY DAMAGES TO RENTED ITEMS, THIRD PARTY PROPERTY, AS WELL AS INJURIES OR DEATH ARISING FROM RENTER’S RENTAL AND USE OF THE ITEM. RENTERS ARE NOT COVERED AS ADDITIONAL INSURED UNDER RENTERII’S INSURANCE POLICY.
5.1 Use of Services
Your use of the Services, including any products, goods, services or accommodations rented, is at your sole risk. The Services, and by extension any products, goods, services or accommodations rented are provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory. Renterii does not warrant that the quality of any products, goods, services, accommodations, information or other materials rented or obtained by you through the Services will meet your expectations, or that any errors in the Services will be corrected, or that the Services will be uninterrupted, timely, secure, or error-free.
6. IDEMNITY OF RENTERII
6.1 Indemnity of Renterii
You agree to defend, indemnify and hold Renterii, its affiliates, subsidiaries, directors, officers, employees, agents, partners, and licensors harmless from any claim or demand, including reasonable legal fees, made by a third party, relating to or arising from: (a) any content you create, submit, post, transmit, or otherwise make available through the Website, App or Services; (b) your use of the Website, Application or Services; (c) any dealings between you and any persons to whom you send or otherwise transmit links or any content to using the Service, including without limitation claims relating to misrepresentation; (d) any violation by you of these Terms; (e) your violation of any rights of another; or (f) your violation of any contract you enter into with another User of the Service. This obligation shall survive the termination or expiration of these Terms and/or your use of the Services.
7. FEES AND PAYMENT TERMS
There are no fees to register for the Renterii Services. However, Renterii charges a fee for each transaction made through the ApplicationPlatform (“Transaction Fees”). Renterii charges the Renter 12% as a processing fee for each rental transaction, which the fee is displayed to the Renter at the time of checkout for a Booking. If you rent out an Item as a Lender or rent an Item as a Renter, you agree to pay all Transaction Fees described herein or otherwise quoted to you at the time of the transaction.
Transaction Fees and any other fees for purchases made through the Application are subject to applicable taxes which will be determined by Renterii and added to the respective fees. Renterii is not responsible for calculating, reporting, remitting, and withholding any applicable federal, state, provincial, goods, services, value-added, municipal, or other taxes associated with the Poster’s services rendered or income earned through the Application (“Lender Taxes”). Lenders are solely liable for calculating, reporting, remitting, and withholding any taxes associated with Lender’s services rendered through the Application Platform and agree to indemnify and hold harmless Renterii for any taxes
Renterii uses a third-party service provider, Stripe, to process all payments through the Application. Users are not permitted to make payments outside the Application in connection with transactions arising from the use of the Application (unless in the form of a deposit). By providing your Billing Information, you agree to allow Renterii to capture payments for when you confirm a booking by paying 100% of the booking total or 50% of the booking total depending on the region.Renterii does have the right to process additional charges for late fees or fees as a result of submitted disputes by the Lender. Additionally, Renterii is not responsible for any fees that may or may not be applied to your Billing Information by your credit card provider or financial institution related to your use of the Services. Renterii disclaims all liability in this regard.
7.4 Booking Process Payment
In order for a Renter to confirm a Booking, the Renter must pay 100% of the total booking fees at the time of booking (“Booking Deposit”). In the case there is a remaining balance, it will automatically be charged to Renter’s Billing Information one (1) day before the booking start date. The Booking Deposit and balance will be held by Renterii for the duration of the Booking. If the Billing Information is denied or the payment otherwise fails, Renterii will automatically attempt to re-process the payment until it is successful or the Booking is cancelled. If the Booking start date is less than one (1) day away from the date that the Renter requests to make the Booking, the Renter will be required to pay 100% of the total booking fees to confirm and reserve the item(s). Both the Renter and the Lender agree to allow Renterii to hold the funds from the time of the first payment to the date that the Booking is marked as completed or a dispute has reached a resolution.
7.5 Damage Deposit
The lender may have the option to require the Renter to pay a damage deposit (“Damage Deposit”) which will be collected and held by the Lender for the duration of the Booking. If the Lender requires a Damage Deposit, this must be paid at the time of reservation. If the equipment is damaged, lost, or stolen during the Booking, the Renter will immediately forfeit the Damage Deposit to the Lender, provided that Lender submits an “Issue” via email (firstname.lastname@example.org) to Renterii within 24 hours of the Booking ending and files a police report if requested by Renterii. The Lender will not be entitled to any other compensation from Renterii or Renter. In cases where a deposit is required both the Lender and the Renter are responsible for any additional processing fee.
7.6 Payment to Lender
Renterii will release the Rental Fees owed to the Poster (the total Booking fFees less the Renterii service fee and any other applicable taxes and fees) three to five business days of the time that the Booking is marked as Complete. Depending on the Lender’s bank, it may take additional time for the funds to be deposited to Lender’s Billing Information.
If there is an “Issue” requested within 48 hours of the Booking completion date, the funds will not be released to the Lender until the Issue has reached a resolution. Renterii has the right to determine, in its sole discretion, how to resolve an issue, including:
(a) Issuing a refund to the Renter;
(b) Requiring the Renter to pay for damages caused to an Item;
(c) Suspending or terminating any User’s Account; and/or
(d) Requiring the Renter to pay the listed additional fees.
Renterii does not offer any refunds in respect of Transaction Fees. Some Lenders may offer refunds in accordance with our Cancellation Policy available at Renterii.com/en/cancellation. Renters must review the cancellation terms prior to the time of requesting a rental.
7.9 Credit card chargebacks
Renters are liable for all Booking fees and are solely responsible for all reversed or charged back transactions, regardless of the reason for, or timing of, the reversal or chargeback. A chargeback is usually issued when a customer disputes a charge that appears on their credit card statement. A chargeback may result in the reversal of a transaction. When a chargeback is issued, Renter is immediately liable to Renterii for the full amount of payment of the chargeback plus any associated fees, fines, expenses, or penalties. You agree that we may recover these amounts by means of any Billing Information or another bank account you have provided to Renterii or by way of set-off of any amounts owed by Renterii to you. If we are unable to recover funds related to a Chargeback for which you are liable, you will pay us the full amount of the chargeback immediately upon demand. You agree to pay all costs and expenses, including without limitation attorneys’ fees and other legal expenses, incurred by or on behalf of us in connection with the collection of any unpaid chargebacks unpaid by you.
7.10 Late Fees
In the event that an item is not returned on the booking’s end date and time, the renter will be charged 2x the daily rate of the item for each day it is not returned. If the item is not returned within 4 days it will be escalated to the appropriate authorities and with a description of the renters’ personal information.
8. USER CONDUCT
8.1 User Rules
While using the Services as a Lender or Renter, you agree to comply with all procedures and use your best efforts to provide an enjoyable and safe experience for other users. Moreover, you agree that you will not:
Create any false Issue requests;
Post any content that is listed in our PROHIBITED CONTENT;
Post any content that does not comply with our SHORT-TERM RESIDENTIAL SPACE RENTALS requirements;
Publish any false or inaccurate review or representation of another User or another User’s Item;
Create more than two Renterii Accounts for yourself or on behalf of another person or business without Renterii’s consent;
Create a posting for an Item that is not in your possession or that you do not have permission to rent without Renterii’s consent;
Allow a Booking of an item that is already confirmed by another User (double booking the Item)
Solicit users to join a third-party service that may or may not be a competitor of Renterii;
Use, copy or steal another User’s User Content;
Post an Item with information that is false or misleading, including in the picture, description, condition rating, or pricing;
Intentionally or unintentionally cause harm or damage to another User’s Item, steal an Item, use any Item for a purpose that is not the Item’s primary purpose or use an Item to commit any crime or otherwise break any applicable law;
Use or promote the Renterii platform to promote any illegal or violent activities;
Discriminate against any other User, including refusing to interact with another user solely based on race, gender, sexual orientation, nationality, culture, and/or religion;
Use the Renterii Application in any way to harm, disrespect, or bully another User;
Attempt to intentionally cause a poor experience for another User;
Attempt to blackmail or extort another User for a personal gain or for the User’s downfall;
“stalk” or harass any other User or collect or store any information about any other User other than for purposes of transacting with one another; or
Impersonate any person or entity or falsify or otherwise misrepresent yourself or your affiliation with any person or entity.
Intentionally or unintentionally violate any of these Terms, or any local, state, provincial, national or international law or regulation, including without limitation using the capabilities of the Services to transmit and unlawful content, to harass or intimidate others, to spam third parties or to impersonate anyone;
License, sell, rent, duplicate, copy, transfer, assign or otherwise commercially exploit the Renterii Website, Application or the Services;
use automated scripts to collect information or otherwise interact with the Services or the Website; or
advocate, encourage or assist any third party in doing any of the foregoing.
8.2 Renter Rules
In addition to 8.1, .Renters further agree to the following conditions in respect of any Booking:
Renter shall not sub-lease or otherwise rent the Item to any third-party during a Booking;
Renter shall not use the Item for any illegal activities;
Renter shall use all reasonable efforts to ensure the item is not damaged, lost, or stolen during the Booking
9. SHORT-TERM RESIDENTIAL SPACE RENTALS
9.1 Accommodation Reservations
Lenders are permitted to post listings for the short-term rental of residential spaces (“the Accommodation”). An Accommodation reservation is a limited licence to enter, occupy, and use the Accommodation. The Lender retains the right to re-enter the Accommodation during the Renter’s stay, to the extent: (i) it is reasonably necessary, (ii) permitted by the Renter’s contract with the Lender, and (iii) consistent with applicable law. If a Renter stays past checkout, the Lender has the right to make the Renter leave in a manner consistent with applicable law, including by imposing reasonable overstay penalties.
9.2 Renter Responsibilities
In addition to any other responsibilities in these terms:
(a) A Renter must not exceed the maximum number of allowed guests;
(b) The Renter is responsible and liable for their own acts and omissions and are also responsible for the acts and omissions of anyone they invite to join or provide access to any Accommodation. For example, this means: (i) they are responsible for leaving an Accommodation (and related personal property) in the condition it was in when they arrived, and (ii) they must act with integrity, treat others with respect, and comply with applicable laws at all times;
(c) If a Renter is booking for an additional guest who is a minor or if they bring a minor to an Accommodation, they must be legally authorized to act on behalf of the minor and they are solely responsible for the supervision of that minor;
(d) Assumption of Risk. The Renter acknowledges that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, the Renter assumes the entire risk arising out of your access to and use of the Renterii Application and any content, including the Renter’s stay at any Accommodation.
9.3 Listing Requirements
The Lender is responsible for properly advertising the Accommodation. The listing of an Accommodation must include complete and accurate information about price, other charges like cleaning fees, maximum occupancies, security deposits, any rules or requirements that apply to your Renter and any other requirements set out in these Terms. Renters are responsible for keeping their listing information and content up to date and accurate at all times.
9.4 Lender’s Legal Obligation
Lenders are responsible for understanding and complying with any laws, rules, regulations, and contracts with third parties that apply to their listing of a short-term rental and Accommodations. This includes but is not limited to the following examples: Lenders much ensure their Accommodation complies with all safety, occupancy, and COVID-19 regulations in their jurisdiction. Some landlords and leases, or homeowner and condominium association rules, restrict or prohibit short-term rentals. Some cities have zoning or other laws that restrict the short-term rental of residential properties. Some jurisdictions require Lenders to register, get a permit, or obtain a license before providing short-term rentals. Some jurisdictions require that you register Renters who stay at your Accommodation. Lenders must familiarize themselves with their jurisdiction’s rules to learn what rules apply.
9.5 Short-term rental Warranties
We provide the Renterii and all content “as is” without warranty of any kind and we disclaim all warranties, whether express or implied. For example: (i) we do not endorse or warrant the existence, conduct, performance, safety, quality, legality or suitability of any Lender, Renter, Accommodation, listing or third party; (ii) we do not warrant the performance or non-interruption of the Renterii Application. The disclaimers in these Terms apply to the maximum extent permitted by law. If you have statutory rights or warranties we cannot disclaim, the duration of any such statutorily required rights or warranties, will be limited to the maximum extent permitted by law.
9.6 Short-term rental Liability
Renterii (including its affiliates and personnel) will not be liable for any incidental, special, exemplary or consequential damages, including lost profits, or property damage, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with (i) these Terms, (ii) the use of the Renterii Application, or (iv) publishing or booking of a listing, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not Renterii has been informed of the possibility of such damage, even if a limited remedy set out in these Terms is found to have failed of its essential purpose.
These limitations of liability and damages are fundamental elements of the agreement between you and Renterii. If applicable law does not allow the limitations of liability set out in these Terms, the above limitations may not apply to you.
9.7 Accommodation Renter Liability
Renter will be liable for any additional costs incurred by the Renter while utilizing any Accommodation, including but not limited to those communicated to Renter at the time of the Booking. RENTERS REMAIN SOLELY LIABLE FOR ANY THEFT, LOSS, OR DAMAGE TO THE ACCOMODATION DURING THE BOOKING, INCLUDING PAY FOR ANY REPAIRS OR REPLACEMENT COSTS AND FEES ARISING FROM LATE EVACUATION OF THE PROPERTY. RENTER AGREES TO INDEMNIFY AND HOLD HARMLESS RENTERII AND THE POSTER OR LENDER FOR ANY DAMAGES TO RENTED ACCOMODATIONS, THIRD PARTY PROPERTY, AS WELL AS INJURIES OR DEATH ARISING FROM RENTER’S RENTAL AND USE OF THE ACCOMODATION. RENTERS ARE NOT COVERED AS ADDITIONAL INSURED UNDER RENTERII’S INSURANCE POLICY.
10. INTELLECTUAL PROPERTY
You may choose to or we may invite you to submit comments or ideas about the Website, Application, and Services, including but not limited to, about how to improve the Services or our products (“Feedback”). By submitting any Feedback, you agree that your disclosure is gratuitous, unsolicited, and without restriction and will not place Renterii under any fiduciary or other obligation and that we are free to use the Feedback without any compensation to you and free to disclose the Feedback on a non-confidential basis or on any other basis, to anyone.
Subject to your compliance with these Terms and your payment of any fees owed hereunder, Renterii grants you a non-transferable, non-exclusive, limited license to (a) access and use the Website, Application, and the Services, and (b) download, install and use one copy of the Application, if available, on a mobile device that you own or control for your use (the “License”). The App is licensed to you and not sold. Except as explicitly provided herein, nothing in this Terms of Service gives you a right to use the Renterii names, trademarks, logos, or other distinctive brand features, or content including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, and music without our prior written consent, or use the Website, Application other than with respect to transacting for Services. For certainty no user has any right to copy any content or reverse engineer any code all of which is specifically prohibited. All intellectual property rights related thereto, are reserved and as between parties the exclusive property of Renteri and its third party licensees.
10.3 Reservation of Intellectual Property Rights
The Services and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, and music (the “Renterii Content”), and all intellectual property rights related thereto, are the exclusive property of Renterii. Use of the Renterii Content for any purpose not expressly permitted by this Agreement is strictly prohibited.
11. TERMINATION AND LIMITATION OF USE
11.1 A breach or violation of any term in the Terms of Service, as determined in the sole discretion of Renterii may result in an immediate termination of your Services.
11.2 Closing of Account by User
At any time a User may terminate an Account, provided that all amounts owed to other Users and Renterii have been paid.
11.3 Limitation of Application Use
Renterii may impose certain limitations on the use of the Website, App or Services, including, but not limited to restricting the number of accounts for which you may register, and/or imposing charges for certain features of the Services. You agree to use the Renterii Website and the Services only for purposes as permitted by these Terms. Renterii reserves the right to modify or impose any limitations on the use of the Renterii Website, App, and the Services at any time, with or without notice to you.
11.4 Termination by Renterii
Renterii may, at any time and for any reason or no reason, without prior notice, immediately suspend all or a portion of your Account and/or access to the Website, App, or Services. Cause for such termination shall include, but not be limited to: (a) violations of the Terms, or any other policies or guidelines that are referenced herein and/or posted on the Website, App, or through the Services; (b) discontinuance or material modification to the Services or any part thereof; (c) a request and/or order from law enforcement, a judicial body, or other government agency; (d) where the provision of the Renterii Website, App or the Services to you is or may become unlawful; (e) unexpected technical or security issues or problems; or (f) your participation in fraudulent or illegal activities. Any such termination or suspension shall be made by Renterii in its sole discretion, and Renterii will not be responsible to you or any third party for any damages that may result or arise out of such termination or suspension of your Account and/or access to the Services.
You acknowledge and agree that the Website and Application may contain advertisements from both other Users and from other third parties. If you elect to have any business dealings with anyone whose products or services may be advertised on the Application, you acknowledge and agree that such dealings are solely between you and such third party, and you further acknowledge and agree that Renterii shall not have any responsibility or liability for any losses or damages that you may incur as a result of any such dealings.
The Website and Application may contain links to other websites that are not owned or controlled by Renterii. In no event shall any reference to any third party, advertisement, third-party product, or service be construed as an approval or endorsement by Renterii of that third party, third-party product, or service. Renterii is not responsible for the content of any linked websites. Any third-party websites or services accessed from the Website or App are subject to the terms and conditions of those websites and or services and you are responsible for determining those terms and conditions and complying with them. The presence on the Website or App of a link to any other website(s) or any advertisements does not imply that Renterii endorses or accepts any responsibility for the content or use of such websites, and you hereby release Renterii from all liability and/damages that may arise from your use of such websites or receipt of services from any such websites.
12.3 Service Providers
Renterii uses third-party integrations to make available the Application and Services. We cannot control how third parties conduct their business or what happens to their business or network. We cannot and will not be responsible or liable for any breaches or outages to their network, software, or any technology that they use in connection with Renterii.
Governing Law – The Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Manitoba and the laws of Canada where they are applicable therein, without regard to conflict of principles. of conflicts of laws. The Parties submit to the exclusive jurisdiction of the courts of the Province of Manitoba
PLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT, REQUIRES YOU TO ARBITRATE CERTAIN DISPUTES, AND CLAIMS ANDAS IT LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US. You agree that any dispute, controversy or claim between you and Renterii arising out of or relating to: (i) these Terms, or the breach thereof; (ii) our provision of the Services; (iii) your access to or use of the Services; or (iv) any alleged violation of any federal, state, or local law, statute, or ordinance (each such dispute, controversy or claim, a “Dispute”) will be governed by the procedure and limitation outlined below.
14.1 Informal Dispute Resolution.
We want to address your concerns without the necessity of a formal legal case. Before filing a claim against Renterii, you agree to try to resolve the Dispute informally by contacting administration@Renterii.com. Renterii will contact you by email as part of a good faith effort to resolve the Dispute informally. If a Dispute is not resolved within 30 days after submission, you or Renterii may bring a formal proceeding. Nothing in this agreement precludes either party proposing or the parties agreeing to any a form of alternate dispute resolution including arbitration provided both parties agree.
14.2 Limitation on Claims.
Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to your use of the Services must be filed within one (1) year after such claim or cause of action arose, or else that claim or cause of action will be barred forever.
15.1 Complete Agreement
The Terms of Service, including the documents it incorporates by reference, constitute the entire agreement between you and Renterii and govern your use of the Services and your Account, superseding any prior agreements between you and Renterii (including, but not limited to, any prior versions of the Terms of Service).
15.2 Contact Information
For general inquiries about the Terms of Service, please contact:
441-100 Innovation Dr, Winnipeg, MB R3T 6E3, Canada
Winnipeg, Manitoba, R3T 6A8, Canada
15.3 Invalid Terms
If any of the terms of this agreement should be or become invalid, the validity of the remaining provisions shall not be affected. Invalid terms will be replaced by valid ones formulated in a way that will achieve the primary purpose.
The failure of Renterii to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of the Terms of Service, including all terms and conditions and other documents it incorporates by reference, is held by a court of competent jurisdiction to be contrary to law, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law, and the remaining provision of the Terms of Service shall remain in full force and effect.
The Parties hereto have requested that this Agreement and all correspondence and all documentation related to this Agreement, be written in the English language. Les parties aux presents ont exige que la presente entente, de meme que toute la correspondence et la documentation relative a cette entente, soient redigees en langue anglaise.